Credit Note or Exchange
We want you to be completely happy with your Clayley leather piece so we allow a period of 7 days from receipt of shipment to return your goods to receive a credit note or exchange. All products must be returned in their original condition with tags attached to receive a store credit.
Please allow a period of ten working days to process your exchange. Email confirmation will be issued once the exchange process is compete.
Refunds are only issued if you deem your Clayley leather product to be faulty due to a manufacturing default. We do not provide refunds for incorrect selection or a change of mind. Refunds cannot be issued for purchases made with buy now pay later options due to the nature of the arrangement, we can only issue a credit note in this instance.
For manufacturing defaults please email: firstname.lastname@example.org
We do not issue a refund or exchange on items purchased at a discounted price or during a sale. All items purchased are final.
Unless you are returning your product due to a manufacturing default you are responsible for covering the cost of return postage. When returning items for an exchange please include a reply paid self-address satchel to the address listed below. Email us before hand to email@example.com
Clayley Pty Ltd
Parcel Locker 10144 33713
1-5 Maurice Court
Nunawading VIC 3131
In situations where we are happy to provide a refund when there is no defect we would charge a restocking fee of $8.00 AUD.